Refund Policy

Last Updated March 2022

‍This policy governs the use of the matchmaking services offered by African Singles USA LLC. We are committed to making sure that our customers have a great experience and that we are available at any time to answer all questions that may arise. We are committed to serving you better; please feel free to reach us at admin@africansinglesusa.com.

Kind Note to our Clients in: California, Arizona, Connecticut, Illinois, Minnesota, New York, North Carolina, Iowa, Ohio, and Wisconsin are subject to the following terms:  

Our rates are very affordable but if you wish to cancel these Services, it will be without penalty or obligation, at any time prior to midnight of the third business day following the date you purchased our Services and you receive a full refund. To cancel this agreement within this time frame, please email our refund team at admin@africasinglesusa.com and indicate that you wish to cancel this agreement. 

In the event that you die before using any prepaid services, your estate shall be entitled to a refund of the unused portion prepaid. In the event that you become disabled with a condition that precludes you from using our Services (confirmation from a verified physician) for a period of greater than six months, you may request a refund of prepaid Services not received if you cannot receive Services under the conditions provided in this paragraph. A new match cycle begins when feedback has been received from the client for their previous match. 

All work performed upon purchase, during initial client review, and onboarding is included in the first match cycle; no additional consultation or onboarding fees are incurred. Client membership Fee, and Video-Connect purchases are non-refundable, subject to the “Notice to Certain Clients” set forth above. Clients are subject to approval before becoming a African Singles USA client, and those declined by African Singles USA are refunded in full.

Cancellation and Refund Procedure

In addition to canceling, you must request a refund to receive one. If you qualify for cancellation or a refund, you must request such cancellation or a refund by sending an email to admin@africansinglesusa.com with your name, email address, telephone number and the reason you are cancelling the Service or requesting a refund. Once we have received your request for a refund, we will evaluate the request and will inform you promptly if you qualify for a refund. Approved refunds may take up to 60 days to post and may be subject to the certain credit card or other processing fees. 

You must use our refund process prior to initiating any refund remedy (including any “chargeback” or other refund programs) directly through your banking institution. If you do so prior to going through our refund process, we will consider your refund request null and void and we will no longer be able to assist you with your request.

You may also mail or deliver a signed and dated notice which states that you are canceling the Services or words of similar effect to, 

AFRICAN SINGLES USA

1600-B SW Dash Point Rd #2105 

Federal Way, Washington 98023